SHOPPING INFORMATION​

Delivery charges for orders from the Online Shop?

No, we offer free shipping for orders (except for some special items). The specific fees will be automatically calculated on the settlement page

How long will delivery take?

We usually process orders within 1-3 business days, and the delivery time is approximately 10-21 business days (depending on the region). Remote areas may take longer.

What exactly happens after ordering?

You will receive a confirmation email, and then we will start stocking up. After shipment, a logistics notification containing a tracking number will be sent.

Do I receive an invoice for my order?

Yes, an electronic invoice will be generated for each order and sent along with the order confirmation email. You can also log in to your account to download.

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Login to “My Account” → “My Orders” to view real-time status (pending, shipped, completed, etc.).

PAYMENT INFORMATION

When the order payment is taken of my bank account?

Deduction will be made immediately after successful payment. If using credit card/PayPal, it is usually completed within a few minutes after placing the order.

What is wishlist?

A wish list is a place where you can collect your favorite products for future purchases. After logging in, you can view and manage it at any time.

What should I do if I receive a damaged or wrong product?

Please take photos and contact customer service within 7 days after receiving the goods, and we will provide you with a free replacement or refund.

Can I change or cancel my order?

As long as the order is not shipped, you can contact customer service to request modification or cancellation. Once shipped, it cannot be changed.

What is “package tracking” in my orders?

Package tracking refers to checking the logistics progress through the tracking number. We will provide a tracking link after shipment, and you can check the location at any time.